Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as personal safety gear, may not be eligible for return if they have been opened or used. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns must be requested within the specified timeframe to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive it.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to return your original purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. Depending on the situation, we may offer a replacement or a full refund for the damaged item. Please do not return damaged items without prior approval.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with Expedition Armor is satisfactory. Your feedback is important to us, and we strive to address all inquiries promptly.